Consumer Resources

Resources & Complaint Links

A curated collection of federal agencies, consumer protection organizations, legal resources, and key regulations for consumers affected by deceptive moving practices.

Federal Regulatory Agencies

FMCSA — Protect Your MoveThe official consumer protection resource from the Federal Motor Carrier Safety Administration. Includes information on your rights, how to verify a mover, and how to file a complaint.

FMCSA — File a ComplaintDirect link to file a complaint against a moving company or broker with the FMCSA. You can also call 1-888-368-7238.

FMCSA SAFER System — Verify a MoverLook up any moving company by name or USDOT number to verify their operating authority, insurance status, and whether they are a carrier or broker.

FTC — Report FraudFile a report with the Federal Trade Commission about deceptive business practices. FTC reports help identify patterns and can trigger enforcement action.

Consumer Protection Organizations

Better Business Bureau — File a ComplaintBBB complaints are publicly visible and create a record other consumers can find. A pattern of complaints affects a company's BBB rating.

National Association of Attorneys GeneralFind your state Attorney General's office to file a consumer protection complaint under state law. Many states have specific statutes that provide additional protections.

Consumer Financial Protection BureauIf you paid by credit card and were charged more than agreed, the CFPB can help with disputes involving financial institutions.

Legal Resources

American Moving & Storage AssociationIndustry association that maintains standards for member movers. Can help verify whether a company is a legitimate member in good standing.

National Consumer Law CenterNonprofit organization that provides legal resources for consumers. Publishes guides on consumer rights and can help connect consumers with legal aid.

Legal Services Corporation — Find Legal AidIf you cannot afford an attorney, Legal Services Corporation can help connect you with free or low-cost legal assistance in your area.

Key Federal Regulations

49 U.S.C. § 14706 — Carmack AmendmentThe primary federal law governing liability of interstate carriers for loss or damage to household goods. Establishes the right to file damage claims and the carrier's liability.

49 CFR Part 375 — Transportation of Household GoodsFederal regulations governing the transportation of household goods in interstate commerce, including estimate requirements, bill of lading requirements, and claims procedures.

49 CFR Part 371 — Brokers of Household GoodsFederal regulations specifically governing moving brokers, including disclosure requirements and prohibited practices.

Hotlines & Direct Contacts

FMCSA Consumer Hotline1-888-368-7238 — Call to report a moving company violation, get information about your rights, or report a hostage freight situation.

FTC Consumer Helpline1-877-382-4357 — The FTC's consumer helpline for reporting fraud and deceptive business practices.

Disclaimer: The resources listed on this page are provided for informational purposes only. This site is not affiliated with any of the organizations listed above. Links are provided as a convenience and do not constitute an endorsement. This site does not provide legal advice. If you need legal assistance, please consult a licensed attorney in your jurisdiction.